Privacy Policy.

Effective Date: March 1, 2025

LUNABALM ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information when you visit and interact with our website, [www.luna-balm.com] (the "Website").

By using the Website, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please refrain from using the Website.

1. Information We Collect

We collect various types of information from users of the Website. This information may include:

  • Personal Information: This includes data such as your name, email address, and payment information that you provide when you create an account, make a purchase, or sign up for our newsletter.

  • Non-Personal Information: This includes information about your use of the Website, such as your IP address, browser type, device type, and pages visited. This information helps us analyze usage patterns and improve the Website.

  • Cookies and Tracking Technologies: We use cookies to enhance your experience on our Website. Cookies are small files stored on your device that track how you interact with the Website. These may include session cookies (temporary cookies that expire when you close your browser) and analytics cookies (used to collect data about your interactions with the Website, such as the number of visitors).

2. How We Use Your Information

We use the information we collect to:

  • Provide, personalize, and improve the Website and its features.

  • Process your orders and fulfill your purchases.

  • Communicate with you regarding your account, orders, and promotional offers.

  • Send you newsletters, updates, and other marketing communications if you have opted in.

  • Analyze website usage and user behavior to enhance the user experience.

3. Sharing Your Information

We may share your personal information with third parties for specific purposes, including:

  • Third-Party Services: We use third-party service providers to assist in running the Website (such as payment processors, email service providers, and analytics providers). These third parties are obligated to protect your personal data in accordance with their privacy policies.

  • Affiliate Programs: If we include affiliate links on our Website, we may share your information with affiliate partners to process transactions related to affiliate purchases. However, we do not share sensitive personal data with these partners.

We do not sell or rent your personal information to third parties.

4. Data Security

We take reasonable measures to protect the personal information you provide through the Website, including using encryption and secure servers. However, no data transmission or storage system is completely secure, and we cannot guarantee the absolute security of your personal information.

5. Your Rights and Choices

You have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Update: Correct any personal information you have provided if it is inaccurate or incomplete.

  • Delete: Request the deletion of your personal data, subject to certain limitations.

  • Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.

If you wish to exercise any of these rights, please contact us at [info@luna-balm.com].

6. Children’s Privacy

Our Website is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information.

7. International Data Transfers

If you are accessing the Website from outside India, please be aware that your information may be transferred to, stored, and processed in India. By using the Website, you consent to the transfer of your information to India, which may have different data protection laws than your country of residence.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page and post the new Privacy Policy on the Website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

LUNABALM
[info@luna-balm.com]

Thank you.